Frequently Asked Questions
Everything you need to know about your next audio upgrade.
What is the Headphones.com 365-day return policy?
We offer an industry-leading 365-day return policy on most products. If you are not completely satisfied with your purchase, you can return it for a refund or exchange within one year of the purchase date, provided it is in original condition.
Do you offer free shipping on international orders?
We provide free shipping on all orders within the United States and Canada over $100. For other international destinations, shipping costs are calculated at checkout based on your location and the weight of the items.
How do I know if a headphone requires an external amplifier?
Check the 'Impedance' and 'Sensitivity' ratings in the product specifications. Generally, headphones with an impedance over 50 ohms or low sensitivity benefit significantly from a dedicated headphone amplifier to reach their full potential.
Are the products sold on Headphones.com covered by warranty?
Yes, we are authorized dealers for every brand we carry. All products come with a full manufacturer's warranty, and we are happy to assist you in the rare event that you encounter a technical defect.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and interest-free financing options through Affirm.
Can I audition headphones before buying?
While we are primarily an online retailer, our 365-day return policy is designed to let you audition gear in the comfort of your own home with your own equipment to ensure it fits your personal sound preferences.